Note: Option available whenever the final cart price is above 300AED after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with Express Courier, which can take up to 2 days to be processed and only for UAE. Please note that we prioritize all paid shipping customers before Free Shipping orders.

Please view below in regards to Adult Signature Fee.

When will my order be shipped?

It can take up to 24 Hours to process before it is shipped out for all orders, with most orders sent out for delivery within 5 days Max. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to the courier for shipping deliveries. All shipping transit times are estimated delivery times.

Note: During the busy holiday season and after holiday sales, processing can take up to 2 business days (usually 48 business hours). Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 9:00AM – 4PM on weekdays. We do not process orders on Sunday, and KSA Holidays. Order placed on Saturday After 4Pm and Sunday as per the above-mentioned timing will be received on Monday Normally, orders placed on Saturday after 4PM and on Sunday will be processed on Monday.

Where do you ship to?

We ship to Most Places in the Kingdom of Saudi Arabia.

For international destinations, we are currently shipping to most of the countries where e-cig is not Banned. Please check the regulation in your country of residence before placing an order with us. See more information below for international customers.

Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times

Aramex Mail 5-10 business days* in transit

Aramex Operations Date: Monday – Saturday.

USA State Regulations:

Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Utah, Arkansas, and Vermont at this time.

USA, Canada , Lebanon, India E-cig is Ban and we do not Ship.

For Saudi Arabia:

• 1 device per person per ID is allowed every 3 months.

• HNB ( Heets) 1 Box is allowed per shipment per person per ID.

• E-juice 240 ml per  shipment per ID.(4x 60ml or 2 x120ml or 6x30ml)

• Taxes are calculated on Checkout.

International Orders

All international customers must be aware of the customs and importation laws for their respective countries. Furthermore, all duties, taxes, VAT, and any shipping service-related fees are not covered and customers are responsible for these payments. For any reason that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to the sender from the customer, the additional cost is subject to deduction from the original payment.

Dammam Vape is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United Arab Emirates, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to e-cig and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in SAR & US Dollars and will not be automatically converted into your local currency. Dammam Vape is not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For international shipments, tracking will show movement from our facility to the international Sort Facility, and then once it arrives in your country (If you have not received any update, please contact your local customs agency).

In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by ARAMEX. This ensures the package is safely delivered to the correct destination. If you have any questions regarding high-value orders, please email our Customer Service team.

Late Shipments

Due to the high volumes of packages that Aramex receives, please keep in mind that tracking information may not be automatically updated. While Aramex offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of ARAMEX are not the responsibility of Dammam Vape and must be resolved by contacting Aramex directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier: UAEcare@aramex.com

Call +971 4 286 5000 to file a claim

Hours of Operation

Monday – Saturday 8 AM – 5PM UAE Local Time

https://www.aramex.com/ma/en/support/customer-support

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account on the “my account” page.

Please do not be alarmed if the delivery confirmation (ARAMEX version of tracking) for your package has not been updated in a few days. ARAMEX delivery confirmation does not update until the package has reached a sorting facility, transit location, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

ARAMEX offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by ARAMEX.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Dammam Vape, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Dammam Vape strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Dammam Vape is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?

All replacement shipments and warranty shipments are shipped using ARAMEX ECONOMY.

Have more questions or concerns? Please contact us.